本文适用于 Surfer 25.3 及更早、Grapher 21.2 及更早、Strater 5.9 及更早、License Administrator 3.1 及更早 的错误信息（这些老版本不显示数字错误代码）。
如遇本表未列出的错误，请参考现行版本错误代码。
安装相关
相关文章：软件安装最佳实践 · 系统要求 · 上手指南 · 软件迁移
激活相关
| 错误信息（节选） | 解决方向 |
|---|---|
| Unable to complete activation / Activation failed / 激活失败 / We were unable to get a license from the activation server | 激活错误信息 |
| You must have Internet access to activate your license / Unable to contact the activation server | "无网络"错误 |
| Please enter your product key | 查找密钥 · 无效密钥 |
| This license is expired. Please renew or purchase a new license | 续费维护 · 软件维护 |
| The format of the license file is incorrect | 激活产品 |
| This product key has been activated the maximum number of times allowed | 达到最大激活 |
| The product key entered is for [product], but this application requires a license for [product] | 无效密钥 · 授权类型 |
| Feature [product]-Maint expired on [date] and will not be added | 续费维护 · 查看维护状态 |
| This license is already up to date | 升级单用户 · 升级并发 |
| A valid license for [product] was not found | 查找密钥 |
| The product key entered is not valid | 无效密钥 |
| You must have Internet access to deactivate your license / Error creating deactivation request | 停用许可 |
| This license is only valid for versions up to [product] [version] | 升级许可 · 续费维护 |
单用户授权
License Administrator / Manager / Server
| 错误信息（节选） | 解决方向 |
|---|---|
| The product key you provided is not valid | 无效密钥 |
| Unable to communicate with server [server name] | 防火墙端口 · 搭建服务器 |
| Error[92]: The given license code is invalid | 离线激活 · 停用许可 |
| Incompatible License Manager / version 9.7 Sentinel license manager | 更新 License Manager |
| Unable to activate the product key. Activation cannot be performed as the quantity is not sufficient | 达到最大激活 |
| Cannot contact the activation server at https://golden.prod.sentinelcloud.com/ems/ | "无网络"错误 · 更新 License Manager |
并发使用授权
| 错误信息（节选） | 解决方向 |
|---|---|
| The product key you entered is not for a single-user license | 转换授权 · 搭建服务器 |
| This license is only valid for versions up to [product] [version] / The license on server is expired | 升级并发 · 安全合规更新 |
| Cannot connect to the license server / license locking problem | 客户端连接 · 自动部署 |
| Server does not contain a license for [product] | 许可信息 |
| Server [server name] is unavailable | License Manager 故障排查 |
| Unable to add license. You cannot add a concurrent license to a standalone program | 搭建服务器 |
| The number of days to check out a license must be between 1 and [max] | 断网使用 |
| Unable to check in/out the license | 座位占用排查 |
| Error checking in license, no valid license found | 许可消失 |
订阅 / 转换 / 离线激活
相关文章：转换 / 转让授权 · 离线激活 · 断网使用 · LA 功能
杂项
相关文章：自动应用授权设置 · "试用过期" · 查找 Support Code · 查找完整版本号 · 授权类型