本表列出 Surfer 25.4 及以上、Grapher 22.1 及以上、License Administrator 4.1 及以上 的授权错误代码与对应解决文章。如遇本表未列出的错误代码，建议先升级到最新版本；或参考老版本错误代码。
分类索引
- 1000 系列：安装
- 2000 系列：激活 / 停用
- 3000 系列：单用户授权
- 4000 系列：License Administrator / Manager / Server
- 5000 系列：并发使用授权
- 6000 系列：订阅授权
- 7000 系列：转换授权
- 8000 系列：离线激活
- 9000 系列：杂项
1000 系列：安装
相关文章：软件安装最佳实践 · 系统要求 · 上手指南 · 软件迁移
2000 系列：激活 / 停用
| 代码 | 错误信息（节选） | 解决方向 |
|---|---|---|
| 2001 | Activation cannot be completed / Unable to get a license from activation server | 激活错误信息 |
| 2002 | You must have internet access to activate your license | "无网络"错误 |
| 2003 | Please enter your product key to continue | 查找产品密钥 · 无效密钥 |
| 2004 | This license expired on [date] | 续费维护 · 软件维护说明 |
| 2005 | The format of the license file is incorrect | 激活产品 |
| 2006 | Your product key has already been activated [N] times | 已达最大激活 · 停用许可 |
| 2007 | An incorrect product key was entered. You entered a key for [Product]… | 无效密钥 · 授权类型 |
| 2008 | Your [Product]-maintenance expired on [Date] | 续费维护 · 查看维护状态 |
| 2009 | Your license is already up to date | 升级单用户 · 升级并发 |
| 2010 | A valid license for [Product] cannot be found | 查找密钥 |
| 2011 | The product key you entered is not valid | 无效密钥 |
| 2012 | To deactivate your license, you must have internet access | 停用许可 |
| 2013 | Your license is only valid for versions up to [Product] [Version] | 升级单用户 · 续费维护 |
3000 系列：单用户授权
4000 系列：License Administrator / Manager / Server
| 代码 | 错误信息（节选） | 解决方向 |
|---|---|---|
| 4001 | The product key you entered is not valid | 无效密钥 · 查找密钥 |
| 4002 | Communication error with license server [Server Name] | 防火墙端口 · 搭建服务器 |
| 4003 | Cannot add the license because this license has already been added | 离线激活 · 停用许可 |
| 4004 | The license manager is out of date / Sentinel license manager 9.7+ required | 更新 License Manager |
| 4005 | Activation cannot be completed. This product key has already been activated the maximum number of times allowed | 激活产品 · 停用许可 |
| 4006 | Cannot communicate with the activation server | "无网络"错误 · 更新 License Manager |
| 4007 | The RMS License Manager is not responding | License Manager 故障排查 |
5000 系列：并发使用授权
| 代码 | 错误信息（节选） | 解决方向 |
|---|---|---|
| 5001 | The product key you entered is not for a single-user license | 激活产品 · 转换授权 |
| 5002 | Your license is only valid for versions up to [Version] / The license on server is expired | 升级并发许可 · 安全合规更新 |
| 5003 | Unable to connect to the license server [Server Name] / license locking error | 客户端连接 · 自动部署 |
| 5004 | Server does not contain a license for [Feature Name] | 许可信息查看 |
| 5005 | Unable to communicate with the license server | License Manager 故障排查 |
| 5006 | The license you are trying to add is for concurrent use, must be added to a license server | 搭建并发服务器 |
| 5007 | An invalid amount of commuter days was selected | 断网使用 |
| 5008 | Communication error with license server / unable to check in/out | 座位占用排查 |
| 5009 | A valid license was not found after checking it in | 许可消失 |
6000 系列：订阅授权
相关文章：转换 / 转让授权
7000 系列：转换授权
7001：The product key you entered is for a single-user license. To continue using the License Administrator, please enter a product key for a concurrent use license.
解决方向：转换授权 · 激活产品
8000 系列：离线激活
| 代码 | 错误信息（节选） | 解决方向 |
|---|---|---|
| 8001 | Unable to update your license. This license may have been added manually rather than activated online | 激活产品 · LA 功能 |
| 8002 | The license string you entered is not valid | 离线激活 |
| 8003 | An error was encountered when trying to validate the license / Cannot update without a product key | 离线激活 |
| 8004 | Unable to complete the offline activation because the [feature] license has expired | 升级许可 · 离线激活 |
9000 系列：杂项
相关文章：自动应用授权设置 · 转换授权 · "试用过期" · 查找 Support Code · 查找完整版本号 · 授权类型